Privacy Policy MR 88 – How We Protect Malaysian Players' Personal Data

MR 88 takes the privacy of every member seriously. As an online Sports Betting and casino platform serving hundreds of thousands of Malaysian players, we process a wide range of personal data every day. This Privacy Policy has been drafted to transparently explain how that process works.

This Privacy Policy applies to all MR 88 services, including the mr88.world website, all Sports Betting markets (Malaysia Super League, EPL, badminton, e-sports, and more), Live Casino, slots, and all interactions with our customer support team.

By registering for or using the MR 88 platform, you consent to the collection and use of your personal data as described in this document. If you do not agree, please stop using the platform and contact us to close your account.

This policy should be read in conjunction with Terms & Conditions and Responsible Gaming Policy MR 88.

MR 88 only collects data that is strictly necessary to operate the platform and meet our legal obligations. The following are the main categories of data we collect:

Your personal data is collected by MR 88 through several different means, depending on the context of your interaction with our platform:

• Account Registration: When you register with MR 88, you provide us directly with basic information such as your name, email, phone number, and date of birth.
• Identity Verification (KYC): To process withdrawals or where required by compliance procedures, we may request a copy of your ID, bank statement, or other supporting documents.
• Financial Transactions: When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, your transaction details are recorded automatically.
• Platform Usage: Each time you use the MR 88 platform, our systems automatically record technical and usage data for security purposes and to improve your overall experience.
• Communications with Us: When you contact customer support via live chat or email, the conversation is saved for future reference and quality control purposes.
• Cookies and Similar Technologies: As outlined in Section 7, we use cookies to automatically collect technical and usage data.

MR 88 uses your personal data solely for legitimate and transparent purposes. Below is a full list of the data uses we practise:

• Account Management: Creating, maintaining, and securing your MR 88 account, including processing logins, password resets, and two-factor identity verification.
• Transaction Processing: Processing deposits and withdrawals in MYR via your chosen Malaysian local payment methods.
• Service Delivery: Ensuring you can enjoy Sports Betting, Live Casino, slots, and all other services on the MR 88 platform without interruption.
• Service Communications: Sending important notifications related to your account, changes to terms, promotions you qualify for, and security updates.
• Fraud Prevention: Detecting and preventing fraud, money laundering, and any use of the platform that violates applicable laws or our Terms & Conditions.
• Legal Compliance: Fulfilling the legal and regulatory obligations applicable to MR 88's platform operations.
• Platform Improvement: Analysing usage patterns to improve user experience, introduce new features, and ensure the platform remains relevant for Malaysian players.
• Responsible Gambling: Monitoring betting patterns to identify signs of problem gambling and offering appropriate support to members who need it.

We do not use your data for third-party marketing purposes or sell it to advertisers. Any use of data for MR 88's own marketing is based on the consent you provided at registration and may be withdrawn at any time.

MR 88 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in the course of platform operations, we may share necessary data with the following parties:

• Payment Providers: E-wallet and banking service providers that process your transactions – including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX gateways (Maybank2u, CIMB Clicks). They receive only the information necessary to complete the transaction.
• Game Software Providers: Companies such as Evolution Gaming and Pragmatic Play that provide live casino games and slots on the MR 88 platform. Data sharing is limited to what is necessary to operate the gaming session.
• Technology Service Providers: Companies that provide the technical infrastructure, cybersecurity, and analytics we rely on to operate the platform. All such providers are bound by strict confidentiality agreements.
• Legal Authorities: Where required by law, court order, or direction from a competent authority, MR 88 will disclose the necessary data. We will inform you of any such request unless we are legally prohibited from doing so.

Protecting your personal data from unauthorised access, modification, disclosure, or destruction is a core technical priority at MR 88. The security measures we have implemented include:

• 256-Bit SSL Encryption: All data transmitted between your browser or app and MR 88's servers is encrypted using 256-bit SSL/TLS – the same security technology used by major banks in Malaysia.
• Stored Data Encryption: Sensitive data stored in our databases, including passwords and financial information, is stored in encrypted form. Your password is never stored as plain text.
• Internal Access Controls: Access to member personal data within MR 88 is restricted to employees who genuinely require it to carry out their duties. All access is logged and regularly audited.
• 24/7 Monitoring: MR 88's security systems are monitored around the clock to detect any suspicious activity or attempted breaches.
• Independent Security Audits: We conduct regular security audits by independent external parties to identify and address any system vulnerabilities.
• Two-Factor Authentication: MR 88 offers two-factor authentication (2FA) for member accounts to provide an additional layer of security.

While we take all reasonable steps to protect your data, no system can guarantee 100% security. You also play an important role by keeping your MR 88 account password confidential and not sharing your login credentials with anyone.

The MR 88 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functionality – login, account sessions, and security. Without these cookies, the platform cannot function properly. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the MR 88 platform – pages you visit, time spent, and any errors encountered. This data is used to improve platform performance.
• Functional Cookies: Saving your preferences such as interface language, display layout, and other settings to deliver a more personalised experience.
• Analytics Cookies: Helping us understand how members use the platform as a whole, so we can make meaningful improvements.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the MR 88 platform. To disable or manage cookies, please refer to your browser settings (Chrome, Safari, Firefox, or Edge).

MR 88 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

• Active Account Data: Retained for as long as your account remains active on the MR 88 platform.
• Financial & Transaction Records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysian financial and tax regulatory requirements.
• KYC (Identity Verification) Records: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Customer Support Records: Retained for 3 years after case resolution for reference and quality control purposes.
• Technical Data (Server Logs, IP): Retained for 12 months for security and troubleshooting purposes.

Once the relevant retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally identified with you.

As an MR 88 member and data subject, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

The MR 88 platform is strictly for users aged 21 and above. We do not knowingly collect or process personal data from minors. If we discover that personal data belonging to a child or individual under 21 has been collected without parental or guardian consent, we will take immediate steps to delete that data and close the account in question.

MR 88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technological requirements, or updated legal obligations. The latest version of the Privacy Policy is always available on the MR 88 website, with the effective date clearly stated at the top of the document.

When we make material changes to this Privacy Policy, we will notify you via:

• A prominent notice displayed on the MR 88 platform homepage.
• An email sent to the address registered on your account.
• Pop-ups or in-platform notifications upon your next login.

Continued use of the MR 88 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or how MR 88 handles your personal data, please contact us through the following channels:

• Privacy Email: privacy@mr88.world – dedicated to enquiries relating to data privacy and data subject rights.
• General Support Email: support@mr88.world – for general enquiries related to your MR 88 account and services.
• Live Chat: Available 24/7 within the MR 88 platform – for immediate assistance.

We are committed to responding to all privacy-related enquiries within 14 working days. For more complex cases requiring further investigation, we will notify you within 3 working days with a plan of action and an estimated timeline.